1. Home

Product groups

Support

Timeout issue with end device - WeOnlyDo Discussion board

Timeout issue with end device (General questions)

by David Lucas, Tuesday, March 05, 2013, 10:34 (4281 days ago)

We've got an application that uses wodSSH to connect to various end devices. It works fine for most of them, but we've now encountered a customer's device that appears to timeout the connection after 1 minute of inactivity.

We're not setting a timeout value (well, we are, but we're setting it to 0), and we've tried setting a KeepAlive value to no avail:

Client = new TwodSSHCom((TComponent*)NULL);
Client->set_Timeout(0);
Client->set_KeepAlives(10);


We turned on debug logging in wodSSH and here's the output:

*** OnConnect received, err = 0

OVL111 IDLE 0
OVL111 TTY 15 0 ADMIN
.
TTY #14 LOGGED IN ADMIN 08:52 4/3/2013

TIM000 08:53 4/3/2013 CPU 0

AUD118 00000001 00000130 0000C884 00000000 0000341E

SEC053 SSH WARNING message: rxError eSSH_rxErrorKeepAliveClnt (3) detected

*** OnClose received, err = 0


Any ideas on what we can do to prevent this timeout?

locked
4557 views

Complete thread:

 

It was no small factor, however, that your support in getting me up and running made me buy from you.

Charles Taylor
InterWeave, Inc.

WeOnlyDo!COM will be the first stop I make should I require any further off-the-shelf components.

Dean Keigan
RBC Capital Markets

Many thanks for your excellent support service. I can see why you have a long list of excellent testimonials on your website.

Martyn Walker
Batmore Technolgies

Your customer service was excellent, and I will look at your products in the future for precisely that reason.

Charles Taylor
InterWeave, Inc.

...with the SFTP interface you produced, everything was so simple to understand, we were able to start coding almost immediately!

Zack Menendez
Mapframe Corporation

It is very refreshing to find such helpful, knowledgeable and quick responding technical support.

Jason Sears
CompuSource Systems, Inc.

Just thought you'd like to know that my gateway app with your SMTP Server component held the line against a DDOS attack today...

Chris Langsenkamp
Clever Technologies

...I'm extremely impressed with the product, it represents excellent value for money...

Danny Haworth
Assetdisk

The SFTP ocx is one of the finest pieces of programming I have seen. It worked out of the box...

Kenneth R. Robinette
InterSoft International

Just thought you'd like to know that my gateway app with your SMTP Server component held the line against a DDOS attack today...

Chris Langsenkamp
Clever Technologies