Re: Intermittent (General questions)

by Douglas Handy, Wednesday, October 07, 2009, 17:35 (5525 days ago) @ wodDamir

Damba,

Thanks for the quick reply.

Can you please check which version of component you use? Can you please try the latest one?

I am currently using DLL version 2.8.5.425 in com mode, and unfortunately my upgrade rights have lapsed because your DLL works too well and I haven't needed to purchase an upgrade. :)

Note also that it has never failed for me, so to test a newer DLL will require sending it to a user to see what happens. I am not adverse to that, but was looking for some suggestions as to what could cause this.

It doesn't strike me as something wrong with the DLL -- it has worked too well for me for years for that. It seems like some external change, perhaps from Windows Update, or a network configuration at the problem location. However, the IT tech support staff at the building where I have the problem insist it is not from changes on their end.

If I download 2.9.7 to send to the user for testing, are there complications from the fact my upgrade period has lapsed? Won't it require a new license key from my 2.8.x license?

To make matters worse, the email which I used for purchasing years ago is now obsolete -- your records would show me as a different email which I can no longer receive due to an ISP mixup.

Since I am dubious the version has anything to do with it, I'm not looking to repurchase the DLL if I can avoid it.